Painting always comes with a unique set of challenges for each client. Things that weren’t apparent before painting become visible once we’ve started and customer expectations can be unrealistic. I get it. You’ve paid god knows how much for this interior paint job and darn well expect it to look exactly like you’ve dreamed it would. We want the same thing! Not only are you our customer, you are our lifeline–the people who keep us afloat in this crazy world. We love you and want the best for you! Unfortunately, there are some things that a good paint job just won’t fix.
Got cracks, holes, or texture that looks like the rough side of a bad day?
As much as paint can transform a space in an amazing way, it will not fix all your wall issues. If there’s a visible structural defect before you paint, chances are good it will still be noticeable after you paint. Structural defects can be sneaky, only showing their ugly faces once the wallpaper is off or the furniture is out of the room. Sometimes they’re obvious from the get-go. If your painter claims he can fix the waves, cracks or holes in your walls using paint, he’s probably lying to you. If you’re working with us, we’ll let you know as soon as we find any issues.
Trim, baseboards and door casings all tend to suffer from woodwork neglect. Years of wear and tear can leave them looking rough and dinged up. Moisture damage on exposed wood can cause raised grain. As a professional painting company, we know a couple of tricks of the trade that can give you beautiful results. We’ll sand, fill with Bondo or wood filler, use PeelBond or TrimMagic, prime and do anything else we can think of to improve the finish of your wood. Paint will protect and clean up your woodwork. It won’t fix any flaws inherent in the substrate. Additionally, if you find dry rot anywhere, don’t paint over it! Dry rot needs to be removed and the wood replaced by a professional. Hiding the problem won’t help in the long run.
Once we landed a job repainting ceilings. It would have been straight forward enough, except for the fact that the homeowner’s main motivating factor for painting was more complicated than a tired color. The texture was peeling off! We looked closer at the damaged area and were amazed that the texture and drywall were not primed. That may not mean anything to you, but to us it was apparent that this was going to be a huge issue. Due to the lack of primer, any paint or texture we applied would just fall off again. We explained to the homeowners that this was a pre-existing condition (something we hadn’t accounted for in the scope of work and couldn’t guarantee in the long run).
As with all of our clients, we did everything in our power to resolve the issue. We called in a drywaller to repair the places where the texture had failed. When they were done, we sprayed the ceilings with an oil-based Z-Prime coat which we let dry overnight. The primer sealed the texture so that we could paint without re-damaging it. When we painted, we used two coats of paint applied with an airless sprayer, making sure not to back roll so the texture wouldn’t be damaged. The results were miraculous (if I do say so myself) and our efforts probably saved the customer thousands of dollars! The moral of the story? Just because paint can’t fix your texture doesn’t mean that it can’t be fixed by a painting pro and a fantastic drywaller.
We’ve been called in to right the wrongs of other contractors. Shoddy wall repairs can ruin the feel of your whole space and leave you feeling jaded towards contractors generally. First, we’d like to apologize to anyone who’s ever been of a victim of this type of disservice! How terrible, to put your home and your money on the line and have results which are less than pleasing! You have all of our sympathy. Secondly, there is a glimmer of hope. Although sometimes these repairs can be too time consuming to fix (a nice way of saying too expensive) and outside of the services we offer, painting can still perk up your space.
For everything else there’s spackle and caulk. Minor holes and slight cracks can be filled in using one of these two products, but they aren’t guaranteed to succeed. Proper prep work should include fixing what can be fixed and letting you, the customer, know about everything else. Sometimes, there’s nothing to do but call a drywaller. If you have any doubts about your space and its inherent flaws call us, email us, or tweet us! We are happy to help.
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